As the medical team started having regular chats and consultations with patients, a pattern started to emerge. We noticed that they asked a lot of the same questions for similar concerns. When asked manually, it takes up time from our medical staff and there are often delays as they have to wait for a response and send the next question. So we looked at creating a convenient way to send automated questionnaires to patients and letting them answer on their own time.
The chat interface needed to allow for: