Dialogue is a healthcare startup that aims to improve the healthcare experience for Canadian patients by making it easier to access healthcare in a convenient, efficient way.
Canadians have free healthcare that covers essential medical services, but getting a diagnosis and treatment is not efficient or wholistic:
Our goal was to compliment and enhance the existing healthcare system by making the experience easier, more efficient, and more convenient for patients. Practically this meant:
I was the Design Lead at Dialogue and the first full-time employee. During my time there I was in charge of all design work, making sure I had a thorough understanding of the complex systems we were working in, and ensuring we provided our customers with the best experience.
Our medical team takes care of many patients during the day and need to easily navigate between them as well as focus on them during a consultation. They need to have a clear inbox of patients that need attention and to easily switch between them as they chat so they can continue addressing their concerns. While consulting with a patient, they need to have all the context necessary about the patient and the concern they are consulting about.
Allowing medical professionals to focus on their patients and navigate between them easily. An important part of our product is the platform our medical team uses to care for patients. Below is an overview of the latest iteration of that platform.
Just like in an emergency room, not every inquiry has the same priority or requires the attention of a doctor. There also isn't a linear or clear process for a patient to flow through, it all depends on what medical attention they need. We needed a clear way of indicating new, important inquiries, as well as where in a process
Common dashboard view for all healthcare professionals. This shows incoming patients who are messaging the healthcare team, those that the health care professional is currently treating, and patients that have had a consultation and waiting for a quick followup.
We need to cater to two groups of medical professionals:
For nurses and care coordinators, they would see a side bar on the left allowing them to quickly switch between patients as they are chatting. The side bar here hides the patient profile (see next image), which is something nurses don't need visible all the time since they’re caring for the same patients over a period of several days. The important information they need is the chat in the middle, and summary of care items sent to the patient (such as a care plan after a consultation, prescriptions, etc). If they need to see a patient's profile, they can simply hide the side bar.
For a doctor or specialist, they would be focusing on one patient at a time, which means they don’t need the side bar with the list of patients. The side bar is collapsed (and stays collapsed until expanded again) to show the full patient’s profile. Once they are done with a consultation, they can open the side bar and click on the next patient.
Finally, when a video consultation is happening, the side bar automatically hides to allow the medical professional to focus on the patient they are talking to.